Terms of Service

Terms and Conditions for LIVAGAIN

Last Updated: 25 July 2024

1. Introduction

Welcome to LIVAGAIN, an online platform where mentors (MBBS students) share their experiences with NEET aspirants. By accessing or using our platform, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.

2. Definitions

• Platform: Refers to the LIVAGAIN website and mobile application.
• Mentor: MBBS students who provide guidance and share their experiences with NEET aspirants.
• Aspirant: Users who are preparing for the NEET exam and seek guidance from mentors.
• User: Refers to both mentors and aspirants using the platform.
• Subscription Plans: Paid models offered by LIVAGAIN, including Basic, Standard, Premium, and Program Mission MBBS.

3. User Responsibilities

3.1 Mentors

• Must be current MBBS students.
• Must provide accurate, honest, and constructive guidance to aspirants.
• Must adhere to the scheduled sessions and maintain professionalism.
• Must not share any confidential information or violate any laws during their sessions.

3.2 Aspirants

• Must respect the time and effort of mentors.
• Must not engage in any behavior that is disrespectful or disruptive.
• Must provide accurate information when creating their profiles.

4. Subscription Plans

LIVAGAIN offers several subscription plans for aspirants:

4.1 Basic Plan

• 10-minute limited time for audio calls or chats.
• Basic support and guidance from mentors.

4.2 Standard Plan

• One audio call with unlimited duration until the aspirant is satisfied and a solution is found.
• Standard support and guidance.

4.3 Premium Plan

• One video call with unlimited duration, similar to the standard plan features.
• Premium support and guidance, including personalized study plans and in-depth analysis.

4.4 Program Mission MBBS

• Year-long mentoring from MBBS students from AIIMS and GMCs.
• Comprehensive guidance and support for NEET preparation.
• Mentors are required to provide year-long mentoring.
• Mentors are paid based on student ratings.

5. Payment and Refund Policy

• Subscription fees for each plan must be paid in advance.
• Payments can be made via credit/debit card, net banking, or other accepted methods.
• Refunds will be handled on a case-by-case basis. Requests for refunds must be submitted within 7 days of payment.

6. Code of Conduct

All users must adhere to the following code of conduct:

• Respect each other’s time and effort.
• Avoid any form of harassment, discrimination, or abusive behavior.
• Use the platform for its intended purpose only.

7. Intellectual Property

All content provided by mentors, including but not limited to study materials, advice, and strategies, is the intellectual property of LIVAGAIN and the respective mentors. Users may not copy, distribute, or use this content for any other purpose without explicit permission.

8. Limitation of Liability

LIVAGAIN is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of the platform. This includes but is not limited to any loss of data, profit, or personal injury.

9. Termination

LIVAGAIN reserves the right to terminate or suspend any user account at its discretion, especially in cases of breach of these terms and conditions.

10. Modifications to Terms

LIVAGAIN reserves the right to modify these Terms and Conditions at any time. Users will be notified of any significant changes. Continued use of the platform after such changes constitutes acceptance of the new terms.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at +91 9529695968

Or mail at [email protected]

By using LIVAGAIN, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Part 2: Terms & Conditions (Elite)

Terms and Conditions for the enrolled NEET students in the Mission MBBS program

Program Participation

• All NEET aspirants are eligible to participate in the Mission MBBS program.
• By enrolling in the program, participants acknowledge that they have read, understood, and agreed to these Terms and Conditions.

No Refund Policy

• Once enrolled, participants cannot cancel their participation or request a refund.
• The program fee is non-refundable under any circumstances.

Program Duration

Continuation of Program

• If participants wish to continue beyond NEET 2025, they must re-enroll in the program.
• Re-enrollment will be subject to availability and program fees will apply.

Mentor Assignment

• All participants will be assigned the mentors from Team LIVAGAIN, who are an MBBS student.
• The mentor assignment is at the sole discretion of the LIVAGAIN authority and cannot be changed.

Mentor Interaction

• Participants can contact their assigned mentor via 1:1 chat for daily problems.
• Mentors will respond to chats when they have free time.

Authorized Contacts

• Only participants and their parents are authorized to interact with mentors.
• Friends or other individuals are not permitted to contact mentors.

Success Guarantee

LIVAGAIN does not guarantee success in NEET. Participants’ success depends on their dedication, consistency, and adherence to mentor instructions.

Progress Updates

• Mentors will share participants’ progress with their parents.

Mentor-Participant Interaction

• No personal talks are allowed between participants and mentors.
• Mentors will only provide guidance, direction, tips, tricks, and motivation.

Serious Issues

• If participants have serious problems like depression, mentors will guide them to seek help.
• Mentors will provide necessary instructions to parents in such cases.

Complaints Against Mentors

• Participants can file complaints against mentors to the LIVAGAIN authority if they have any issues.

Contradictory Advice

• If participants join coaching classes, there may be contradictory advice between mentors and coaching teachers.
• In such cases, participants must decide whose advice to follow.

Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with Indian laws.

Acceptance

• By enrolling in the Mission MBBS program , participants acknowledge acceptance of these Terms and Conditions.

Code of Conduct

• Participants must maintain a respectful and professional demeanor in all interactions with mentors.
• Misbehavior, harassment, or disrespect towards mentors will not be tolerated.

Disciplinary Action

• If participants misbehave with mentors, the LIVAGAIN authority reserves the right to take disciplinary action, including:
  • Verbal warning
  • Written warning
  • Suspension from the Mission MBBS program
  • Termination from the program

Suspension and Termination

• Suspension or termination from the program will result in the loss of all program benefits, including mentorship and progress tracking.
• The program fee will not be refunded in case of suspension or termination.

Authority’s Decision

• The LIVAGAIN authority’s decision regarding disciplinary action will be final and binding.
• Participants must accept and comply with the authority’s decision.